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They blame the consumer and ask you to pay hundreds so keep it from happening again. It should be criminal what they have done and are continuing to do. I've been using it for years and have never, until this latest update, had any such issues.
#Quicken home and business 2016 reviews software
We cannot all be doing the same thing wrong.Įven if by some odd chance we were it would still fall back on Quicken for having software that would allow such a thing. I told him I know others are having the same issues. He tried everything possible to blame me and my actions for the corrupted software. He tried to tell me that if I log in from other locations it can leave it open to the corruption. I only use the program on my home computer.
#Quicken home and business 2016 reviews Pc
I have very good protection on my pc and I do not use the mobile app nor do I sync it with any other source. He told me I had corrupted the file and that my online searches have resulted in me giving access to an unknown source that caused the file corruption. Not acceptable I say! He then proceeded to "help" me.
#Quicken home and business 2016 reviews install
This, of course, would force an upgrade or enter all your data manually!! That, to me is totally unethical!! After nearly 30 years of loyal use of Quicken, I will be looking elsewhere for a product I can install on my computer and still download transactions from all of my financial institutions WITHOUT a subscription!! If none exist, I will revert to the old manual method!! I really despise these strong arm tactics of subscribe and update or else!! Maybe it's fixed now in a newer release, however, it now appears that if I upgrade they want to lock me into a subscription where I must pay for one or two years or lose functionality after the subscription runs out. There are simple things that once worked and now do not, like in Bills, when selecting a bill with the options to show me the average for the last x number of payments, it is not even close to the average. The new company's Support tried to help me but it has never worked right since.
It has served me well until about a year ago when I started having problems doing the automated "Update Accounts" with my bank. I have had the 2017 version of Quicken since late 2016. I would upgrade between every 2 years to 4 years depending on new features added. Original review: I've been using Quicken since the 1990s. How long does it take to send 2 trivial transactions to the bank to verify that it works properly? I have 3 open tickets now, one for the activation of the "new" Billpay not complete, one for the refund of money that I should not have had to spend to keep the "old" Billpay active, and one to escalate to a higher authority due to their unresponsiveness, GRRRR!!! I for one, am NOT HAPPY with their unresponsiveness. Someone should be fired for lack of preparation!! I have to manually log into the old Billpay system to pay my bills now and as the "new" system still is not completely set up!! The functionality support for Quicken 2017 ends after this year and these companies should have known there would be a surge at year end to convert over to the new system, yet they appear to be totally unprepared and overwhelmed.
Their customer support center is professional, courteous, and responsive with what they can do, but support falls apart after that! 4 phone calls in the last 3 weeks and still no resolution. If I can find an alternative product I will certainly do so.
Imagine if you purchased a new car and three years in it simply stopped running because General Motors decided they were only going to do monthly rental programs or annual leases - how would that fly with you? It leaves me with a pretty bitter taste in my mouth.
#Quicken home and business 2016 reviews full
I have no problem with subscription-based products, but whether to buy into a subscription is part of the decision when one chooses a product and forcing a user into a subscription after paying for the full product is nothing short of extortion. While this might make perfect sense for the new investment group that owns Quicken, I do not expect a product that I paid for to just stop working because the mother company wants more money from its users. What really makes me irritated, however, and the reason for my low rating of the product, is that now, three years after voluntarily paying full price for the 2016 version of the program, it has stopped allowing me to update my accounts and is forcing me into a subscription model.